The Technical Support Specialist provides technical assistance to users of Dakota's proprietary software, including, but not limited to system access, user training, errors, bugs, etc.
Receive and respond to user inquiries through email, phone and instant messaging
Evaluate inquiries, and determine and assign the appropriate classification, including severity, per standard operating procedures
Triage simple to complex issues, and provide clients a resolution, or escalate internally as necessary
Establish a good understanding of all of the supported systems, and...
The Senior Software Developer creates and modifies code for Dakota Software's products within a .NET framework. We work in an Agile environment where we are continuously delivering product enhancements and updates to our clients to extend features and capabilities within our application.
In this role you will have the ability to influence and help shape the architectural direction of our ProActivity platform. This includes working in and providing technical guidance around our web service architecture...
We are expanding our team dedicated to our Business Intelligence (BI) platform. We are seeking a highly motivated candidate that is passionate and enthusiastic about data, can employ the use of the latest data management systems to expand our BI platform, and wants to grow with this team and the company. The focus of this position will be to technically lead the development and delivery of a robust and scalable data platform to support...
The Software Developer position is responsible for creating and modifying code with the aim of optimizing operational efficiency.
Program on .NET framework using C# to deliver new product enhancements
Maintain and modify existing applications under some direct supervision
Collaborate with software architect(s) on system design, and determine project limitations and capabilities, and performance requirements
Design and code quality applications following technical specifications using the appropriate tools
Understand business, technical, and infrastructure requirements
Clearly escalate issues and risks to team as...