Training & Customer Support

Training & Onboarding

Dakota’s expert training team delivers foundational and advanced courses designed to systematically build knowledge and skills. Training options include online weekly sessions, live user events, and fully customized on-site training tailored to your organization’s specific needs.

In addition to training, Dakota’s products feature Quickstart Tours that help users quickly learn the product’s key features and an AI-powered Help library. These self-paced onboarding tools help increase product adoption and create a positive first impression with new users.

Client Success

Each Dakota client works with a dedicated Client Success Manager who acts as your liaison to all things Dakota. Your Success Manager will help you set goals, achieve early wins, monitor your progress, and maximize your ROI. Our processes emphasize careful planning, thoughtful design, and effective team communication that ensures clients are involved and in control every step of the way.

Customer Support

All users of Dakota’s products have access to technical support by telephone, email, and in-product chat during our normal business hours. Dakota’s Support Representatives are both responsive and knowledgeable of the products and EHS-related topics. Our support teams utilize a ticket management system to ensure timely resolution of issues and consistent communications with users.

Additionally, Dakota’s Annual User Conference offers basic and advanced training courses along with presentations from Dakota customers demonstrating how they leverage the ProActivity Suite to manage their best-in-class EHS programs.