Dakota’s AI-powered Help System Delivers Fast, Multilingual Support

August 29th, 2024

At Dakota Software, we have integrated Artificial Intelligence (AI) into many of our internal processes and encourage all employees to leverage it to do their jobs more efficiently and effectively. Our first public-facing AI initiative was on our website, where visitors can now use our AI-powered “Dakota Bot” to ask questions about EHS and ESG best practices and trends from our blog.

In pursuit of our mission to be “vital to the day-to-day needs of the global EHS community,” we’re excited to announce our latest AI initiative: AI Assist. AI Assist helps our clients get answers to their product-related questions without having to navigate the Help System.

Accessible from ProActivity’s top menu bar, AI Assist can provide step-by-step instructions for basic product workflows, such as adding a user to the system, or more complex ones, like exploring injury data to identify safety trends. It also offers the following benefits:

• Multilanguage - AI Assist provides responses in multiple languages, making it easier for users around the globe to utilize the products effectively and consistently.
• Instant response - AI Assist is always available providing 24/7 assistance regardless of timezone or location.
• Contextual References - AI Assist provides reference links to source material allowing users to get more details on specific topics as desired.

Dakota Software is currently exploring all the ways AI can be integrated into our solutions, including risk analysis, which can help determine where and when incidents are likely to occur, and AI-enhancement of our human-powered regulatory intelligence and compliance management solutions.

Questions? Contact your Customer Success Manager or email support@dakotasoft.com to learn more.

Robert Kimball

Director of Marketing